Warranty Processing Instructions - U.S. Customers Only

STEP 1 - Call 813-978-3700 (M - F 8am to 8pm or Sat. & Sun. 10am to 6pm EST)

Speak with one of our live customer service representatives to troubleshoot your product and/or obtain an RMA# (Return Merchandise Authorization) to initiate warranty exchange or refund.

STEP 2 - Return your non-working items

If after troubleshooting your item(s), it is deemed by a VOLT® customer service representative to be "defective/non-working", you will need to:

(a) Return items to our facility:
    ATTN: RMA Department
    VOLT Lighting
    15486 N Nebraska Ave
    Lutz, FL 33549

(b) Make sure your assigned RMA# is clearly displayed on the outside of all returned packages & written on a separate blank piece of paper placed inside of each package. This is necessary to match each package to the correct warranty request.

STEP 3 - We quickly process your claim

Once your item(s) is received, we will inspect & test within 1 business day. If item is defective, we will process a repair, replacement, or refund within 1 business day. VOLT® will pay to ship any replacement items back to you, the customer. If items are deemed to be in good working condition then customer will be responsible for return shipping costs. Your cooperation with our team during the initial troubleshooting phase can help eliminate potential cost associated with the return of non-defective items.

For a complete list of all warranty terms and conditions or for information regarding non-U.S. warranty processing please call customer service 813-978-3700 between the hours of 8am & 8pm M - F or Sat. & Sun. from 10am - 6pm EST. Or see our detailed terms and conditions page.